2. Prices
All product prices shown on Alexsa Studio, part of Norella Limited Website are stated inclusive of VAT. The rate of VAT charged on the products you buy from Alexsa Studio, part of Norella Limited is determined by reference to your billing address. If your billing address is in the EU (for example, Eire) then VAT at 17.5% will be charged. If your billing address is outside the EU (for example, the Channel Islands) you will be not be charged VAT. The VAT rate applied and amount of VAT charged appears at the bottom of your shopping bag and will be clearly indicated on the invoice we issue to you.

3. Delivery and Charges
We currently only deliver within the UK, Northern and Southern Ireland. Due to reasons of security and potential fraud we do not dispatch orders to PO Boxes, Hotels, Motels etc. Please contact us if you would like to arrange such deliveries and we will do our best to accommodate you.

4. Ordering With Alexsa Studio, part of Norella Limited
You can order products online at Alexsa Studio, part of Norella Limited Website following the order process or alternatively by placing your order by surface mail, telephone or fax. When you order online you will be asked to check all your order details before placing your order by clicking on the 'Purchase Now' button. Once you have ordered on-line, we will send you an e-mail confirming your order.

5. Payment
We accept the following methods of payment online: Paypal accepts MasterCard, Visa and American Express credit cards, Maestro, Switch, Delta debit cards; Orders using these payment methods are processed immediately. Customer banking information is not stored on server for security and the UK Data Protection Acts of 1984 and 1998.

6. Right to Cancel the Contract
When you purchase goods from Alexsa Studio, part of Norella Limited you will be entering into a distance-selling contract with us. You have the right to cancel the contract by giving notice, in writing, within 7 working days of receipt of the goods. You will be required by the terms of the contract, to return the goods to Alexsa Studio, part of Norella Limited. In such cases and, provided the goods are received according to our Returns Procedure, we will reimburse the cost of the goods within 30 days of the cancellation being made. If we have to collect the goods from you, we will be entitled to recover the cost of collection from you.

7. Privacy
We are committed to protecting your privacy. As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information you have provided to us. You are entitled to see your personal information held by us. You can do so by making a request via e-mail to This e-mail address is being protected from spambots, you need JavaScript enabled to view it

8. Security
When you enter any personal details on Alexsa Studio, part of Norella Limited Website you will be entering a completely secure environment. When purchasing goods by credit or debit card your details are encrypted and sent via a secure link to be authorised by the appropriate card issuer. We do not retain any of your card details whatsoever on Alexsa Studio, part of Norella Limited Website. You will need to re-enter your card details for each new order you place.

9. Website Content
Alexsa Studio, part of Norella Limited has taken care in the preparation of the content of this Website. The views and opinions expressed in customer reviews are entirely those of the author. They do not represent the views of Alexsa Studio, part of Norella Limited and we cannot be held responsible for any representations made about the products. Information on this Website is not a substitute for the expertise and judgment of your doctor or pharmacist or any other health professional. All content provided on this Website is for information purposes only and is in no way intended to replace professional medical care or attention by a qualified practitioner and cannot and should not be used as a basis for diagnosis or choice of treatment. You must consult your doctor or pharmacist if you are unsure about taking, using or giving of a particular product purchased from this Website or acting or relying on any information contained in this Website. Please consult your doctor before taking any new product, particularly if you are already taking medication or under medical care. You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor.

10. Our Responsibilities
Due to the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. Access to the Internet may be interrupted or delayed from time to time. We are not liable in circumstances where we are unable to provide our Internet services for any reason beyond our reasonable control. We cannot guarantee that our Website will be uninterrupted or entirely error free. Alexsa Studio, part of Norella Limited, The Skincare Sanctuary Limited and its directors shall not be liable for any loss or damage whether special, indirect or consequential arising from use of this Website except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Alexsa Studio, part of Norella Limited, its directors or employees. We will not be liable for any losses resulting from your use or your inability to use our Website. We will not be liable for any losses resulting from unauthorised access to, or alteration of your transmissions or data in circumstances, which are beyond our reasonable control. We will not be liable for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss, which does not directly result from something beyond our reasonable control

11. Copyrights and Trademarks
All information, data, text, images, graphics and the selection and arrangement of such and links, software and source code on this Website are the copyright of Alexsa Studio, part of Norella Limited or its suppliers. All rights are reserved. No part of the Website may be reproduced in any form or by any means without our prior written consent, with the exception that parts of the Website may be electronically copied or printed for personal use or for the purpose of placing an order with us. All trademarks are acknowledged as trademarks or registered trademarks of their owners. Alexsa Studio, part of Norella Limited name and logo and all related product and service names are the trade names, service marks or trade marks of Alexsa Studio, part of Norella Limited and may not be used without prior written consent. Any reproduction of any part of Alexsa Studio, part of Norella Limited Website without our prior written consent will result in legal proceedings.

12. Links to Other Websites or Services
Any links on this Website to other Websites are provided for your interest only. We have no control over these sites and no responsibility or liability for their content and the links do not imply any endorsement of content.

13. Statutory Rights
These Conditions do not affect your statutory consumer rights in the UK.

14. Change of Conditions
We reserve the right to change these Conditions at any time.

15. Severance
If any of these Conditions are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

16. Jurisdiction
This Website is governed by the laws of England and Wales and any contract of sale with Alexsa Studio, part of Norella Limited will be considered to have occurred in the UK. Any disputes between either party involved in this contract will be resolved under the laws of England and Wales and in the courts of England and Wales. Your use of this Website and any purchase by you on this Website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.

17. Promotions
Alexsa Studio, part of Norella Limited will run promotions from time to time.  Please note that any promotions used within the site must adhere to the following:
Discounts can only be used once and not in conjunction with any other offer
Most discounts have a minimum order value associated with them, orders will not be processed if the the order value is not reached.
Only one offer per household
Normal delivery terms apply
Normal returns policy apply
All other terms apply as normal
To qualify for our free gift you must order over £20 of product value to qualify
Alexsa Studio, part of Norella Limited Buy 1 Get 1 Free promotions are limited to a maximum of 3 items

18. Privacy Statement
At Alexsa Studios., your privacy is a priority.

What information is collected?
When you visit alexsaonline.co.uk, our system automatically notes which browser and Internet Provider (IP) you used for access. This information is useful because it helps us to create a site that offers you the best possible shopping experience.
When you select a personalised service, such as 'my account', your profile data will be stored on a "cookie." Cookies are files stored on your own computer. alexsaonline.co.uk utilises cookies to enhance your own shopping experience. They save you time by storing such information as passwords, shopping carts, and shopping preferences. That way, the next time you use a personalised service, the cookie retrieves this information and personalises your shopping experience.

What if I don't want to send personal information over the Internet?
Simply use alexsaonline.co.uk like a catalogue to look up the products you want, then phone free on 01623 439394 to order them. Any information you give to us, by telephone or the Internet, is stored on a secure server.
What if I want to order over the Internet, but don't want to use 'cookies'?
Most browsers are set to accept cookies. A cookie is a data package that your computer receives from the main server. It helps to identify the user and store information specific to the user and allows the server to customise content for users. You can, however, set your browser to refuse cookies. You can still order if you disable cookies.

How do I cancel my order?
If you would like to cancel your order please e-mail: This e-mail address is being protected from spambots, you need JavaScript enabled to view it , with your order number or telephone 01623 439394. If your order has already been dispatched, we will notify you of this fact. Then once you recefive the item(s), please return in accordance with the returns policy.

What is the procedure if I have a complaint?
We welcome any comments about our service; we depend on you to tell us how we can improve. Our aim is to deal with any problems and difficulties quickly and fairly. If you have reason to complain about our service, please e-mail us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it , and state that you are making a complaint. Alternatively call us on 01623 439394 and say that you wish to make a complaint. We aim to always respond to all enquiries within 24 hours either resolving the complaint or with a timescale for resolution.

Competitions
When entering into our competitions or prize draws, you provide your name, email address and postal address. If you win we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive promotions, and beauty tips or any new additions to the site. You may unsubscribe from this news list by following the instructions in any email received.